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Post Info TOPIC: FINALLY - A response from the Company!!


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FINALLY - A response from the Company!!
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I have been waiting patiently (well I thought so but my partner didn't) for my Acai goods to come. I wrote and re-wrote and everything else asking where my products were and I never got a response. I finally threatened to go to Consumer Affairs if they didn't respond and below is the email I FINALLY received back...........

"I am terribly sorry for this. We have recently moved to a new shipping company and it has caused some issues that we are trying to iron out. We moved to a new tracking service that we hoped would satisfy our customers, but the service has not been as good as promised. We were trying to provide a better service and unfortunately the company we have partnered with has been slow off the mark and shipments have been delayed. I do apologise for this, but your order was sent and is on its way and should reach you shortly. "

Thank you,

Louise
Customer Support Team

I am so very anxious to start as I am tired of being ridiculed about my size. I have tried everything I can to lose the weight but it never budged. I'm tired of crying to sleep about how "BIG" I am. But you know, not once has people asked why I am this size. They all just assume that I eat and eat........<sigh> be nice to find the support I crave on my weight-loss adventure. Without support I don't get anywhere....



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aww thats not nice chunkydunk..people are cruel and really dont care about others and make assumptions on why they are they way they are and 9 times out of 10 they are wrong...but they dont care about that either....you will get plenty of support here smile


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@ chunkydunk: you've come to the right place. everyone in here is supportive because everyone is experiencing the same struggle and journey. i also cried to sleep because of my weight. my x-bf dumped for being fat. but acai slim gave me the will power to lose weight. i have now stopped using it for i have reached my goal in 4 months. sorry to hear about your product getting delayed.a lot of people here have already received theirs last week so yours will be soon.

if you don't mind me asking, what was the cause of your weight gain if it's not because of eating? don't be shy to open up. we are here to listen and help you.

Goal: 36-24-36 with AcaiSlim


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by the way, welcome to the forum! :)

Goal: 36-24-36 with AcaiSlim


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Thanks Marga, it's nice to know I am not alone after all. After reading everyone being so supportive of everyone else I knew this was the place for me!

I had cancer 3 years ago and all the ongoing medication has seen me put on 40kgs and the depression that comes with it all is terrible! They cannot regulate my medication and the more they put me on the worse I get. Apparently I am the 5% that gains weight from cancer medication instead of losing it. Damn I couldn't even get that right!!! biggrin

So I have decided to stop my medication as of Friday (been in remission now for 3 years and I need a break from it all). My doctor is supporting my decision to stop my mediction and so I am dearly hoping AcaiSlim can work for me and give me that boost I so desperately need!

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Gosh chunkydunks that terrible that you put on weight. I wish you luck and hope everything goes well for you. 

I've had a couple of malignant melanomas but was lucky enough to catch them in time so I didn't have to have any further treatment. I have some pretty wicked scars though.


Good Luck make sure you keep us postedsmile


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Scars are good - lets you know you survived! I have a few goods one myself. I look at them all the time and count my lucky stars I am still around!

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oh gosh thats a journey you have been on and not a nice one...here's hoping that this one is a positive one for you chunkydunk

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welcome to the forum chunkydunks. you are right everyone here is being so supportive.and i think im one of them. lol! i wish you good good luck. just think positive!



-- Edited by annsmith on Monday 18th of October 2010 08:07:49 PM

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you have my support too chunkydunks.. welcome to the forum.. :)

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Welcome Chunkydunks!, Us chunky's will kick sum butt with the A/S... Yours will arrive soon! xx I just got mine today!

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Hi I joined this forum today after placing my order online.  I too are suffering from mid life crisis weight gain and now a bit skeptical of the legitamacy of this product and site, after reading the wait for the poducts.  Has anyone really  had success with weight loss.

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There are quite a few that have had success that you should look out for... Marga has lost 50kgs in 4 mths!!! how awesome is that!!!
I have lost 3 kgs on my own and am now back on the A/S and C/C for a second try... but this time I will try much harder.... it's gonna need your help... good diet and exercise but IT will help you supressing your appetite and giving you more energy!!!
Good luck and remember to post how you go! we are all interested in everybodies stories and are here to help support and encourage!!! xx

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Thank you very much, I don't have many friends since my divorce and lost my parents over the past years, I'm pretty much on my own, kids are grown up and doing their own thing apart from my 10 yr old.  Hope I don;t have to wait months for my products.

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all the best robbie I hope you do really well


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At most it'll be bout a month, but maybe even sooner! fingers crossed for you!

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Thanks for all the welcome notes! It's really nice to know I'm not alone in this. I thrive on support and if I don't have it I just think 'what the hell' and then I don't bother. I want to turn 'chunkydunk' into 'skinnydippin'!  
After reading all the success notes on here I'm sure I'll do ok - I would LOVE to lose 45kg. That would be my ultimate! Show my partner what he is missing out on. I may be a big girl now but a skinny one is fighting to get out!

And welcome Robbie! I, too, know what it is like not to have many friends. Alot of mine left me when they heard I had cancer. They saw it as a contagious disease and if they touched me or came near me they'd get it too. So I figured they weren't really friends to begin with and I was better off without people like that in my life. Amazing how one little disease can open your eyes!

But anyway.......that's in the past. The future looks so much brighter!!!!

-- Edited by chunkydunk on Tuesday 19th of October 2010 07:02:32 AM

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Hi Chunkydunk

God people are shallow. I went through a similar experience but I had a nervous breakdown and pretty much had no friends left after that. I've had a million other things wrong with me because of it.  That was in 1999 and I've come a long way since then.

I think it's fantastic what you're doing and I know you will succeed. You'll get heaps of support from everyone on the forum.

I started taking my tabs last Thursday and they do work.


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Welcome to the forum Chunky!

Some people are heartless! It amazes me that some are the way they are! You will do great, and everyone on here is so friendly and helpful! I wish you the very best in your weight loss goals.

Kayla smile.gif

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Belle / Kayla,

Thank you so much for your kind words. It's words like that, that make me want to achieve anything!
Yes some people are shallow but what goes around comes around and one day they'll wonder what happened to everyone around them! Looking back I was put down a hell of a lot and my self-esteem plummented. But not any more all you lovely ladies are fantastic and no matter where you are in the country you are, you're awesome! It's people like all of you that makes this new journey of mine exciting!
(now i just have to receive my products)!

-- Edited by chunkydunk on Tuesday 19th of October 2010 09:33:18 AM

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I just received a email which said the following:

Hi Kayla,

Thank you for your email.

It appears that your order was delayed as stock had sold out from our local warehouse and it had to be shipped from the US warehouse.

I have checked the shipping records and can confirm that your order was sent on the 9th of October.

Delivery takes approx 2 weeks from our US warehouse.

I am very sorry for this inconvenience.

Please accept our apologies for this delay.

Thank you,

Louise
Customer Support Team



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Thank you everyone for your support.  I to have health issues, I have a bone disease of the face and skull I've had my face slived open to remove tumors and bone, so my self esteem is as low as can be.  All the drugs the specialists have put me on over the past couple of years has made me gain weight, I'm heavier now than what I was at full term pregnancy.  Nothing fits, I feel ugly, I don't go out because I feel like this, I evenhate going to the shops.  I do my grocery shopping on line and my older kids get the fresh fruit/vegies for us.  I started Pilates yesterday and I was the biggest in the class with fairly slim women that wanted to try something different, I just wanted to run out of there and cry.  One of the breathing excercises you had to put your hands on your chest whilst lying on yr back and make yr finger tips touch whilst having your elbows on the ground,  I couldn't do it my hands were so far apart, I was so embarrassed and when the instructor saw she quietly placed cushions under my elbows without anyone noticing.  I feel so yuk

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Welcome to the forum Robbie, everyone on here are lovely, supporting and non judgemental people.  Together we can all acheive our goals because the support and encouragement you get here is so strong.  Good luck on your journey with us, keep us posted when you get the product so we know how it works for you.

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robbie its terrible that you feel this way hopefully here with us you will learn to love yourself again and be proud of yourself again :)

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Welcome to the forum robbie! I wish you all the best for your weight loss goals! smile.gif



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Hello Chunkydunks and Robbie
Your stories brought true tears to my eyes! . . . You guys have been through SO MUCH, yet still have the fight left in you! It's good to hear you guys are doing this for your selves!
And yes WE ARE ALL HERE TO HELP AND SUPPORT!
oh I am an emotional worry!!! LOL... I cant even watch the Fred Hollows tv ad without crying lately!!! LMAO

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I received that same email 2 weeks ago and still nothing..


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Well I have sent another 2 emails to the company and received nothing back. Gets a little disheartening when they can't even be bothered to let you know what is going on. You pay big $$ to help you get on track with your weight then you wait for weeks with no word. Their little clause "delivered within 7-10 business days" should not be on the site!

<sigh> or am I just being a pain in the butt cos I'm grumpy about not being able to get any answers or my products?!

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Hi chunkydunk

You should ring the company and leave a message and they'll get back to you. That's what I had to do. I rang up twice and they did eventually arrive.


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i know how you are feeling chunkydunk I felt the same way, my order did arrive it was just alot longer than they stated...I think the product has suddenly become very popular..I can give you the name of another place to get just the acai if you get desperate

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I think they should just change the website and say it takes approx. 4 weeks for the product to arrive. That way people wouldn't be getting so pissed off.

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I agree belle

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I agree totally. Tell us straight off that there is a wait and people might stop becoming so irate (me for example)!
I just want to start so I can get my life back! I'm tired of being so.................blah!

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I agree you become more motivated when you have them too as you feel you need to be coz its costing you money

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i agree with you belle, so that people who order will not feel they were cheated.. but it will definitely delivered safe.. just have little patience im sure the wait is WORTH..

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yep thats right girls, I would have been very happy to get my pill in 3 weeks if the site said "up to 4 weeks for delivery". They should change this ASAP.

Pixi what is the other place to get the acai? I have placed an order on another site that Chunkybuns looked into and thinks they are the same company and of course I am still waiting for that to arrive too!

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HI ALL 

ME TO WAITING  PATIENTLY FOR THE PILLS   I 2 GET FUN ALLEY RESPOND FROM THEM                                                                                                                                               Hi Janina

It appears that your order was delayed as stock had sold out from our local warehouse and it had to be shipped from the US warehouse.

I have checked the shipping records and can confirm that your order was sent on the 13th of October.

Delivery takes approx 2 weeks from our US warehouse.
Could you also please confirm that this is the correct address to send to:                             I am very sorry for this inconvenience.


Please accept our apologies for this delay.

Thank you,

Louise
Customer Support Team



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hi jasia145, yeah they had a little problem about their shipping delivery.. but im sure, the wait is worth.. :) goodluck!

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I think bad luck is following me!!!!!

First of all this looooong wait for my products then I get a super ****ty haircut from a supposed reputable hairdresser only to have that fixed up by someone who should technically still be in diapers! Then having to go somewhere totally different to pay double the price and go shorter still because the first one botch it up so bad it couldn't stay at the longer length!

Geez.......is it just me or what?

Then I get another email from AcaiSlim saying that my products are on the way. They've been on the bloody ways for weeks. Hmmm I think I need to calm down and have some chocolate (if I ate the stuff)!!!!!!!!!

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Chunky, I don't think you have bad luck, your acai will work, and you'll start having a good run! I know how you feel about the hairdresser, that's happened to me before and I was not impressed!

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oh the hairdresser thing has well and truely happened to me also dont you hate that? I dont have the balls to say something to the first hairdresser who stuffed it in the first place

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I only go to the hairdresser if I'm desperate otherwise I cut and colour it myself. I'm lucky I've got curly hair so it's not that hard to stuff up.

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Yeah I didn't think it would be hard to stuff up my hair as it is dead straight! But I was dead WRONG. There were chunks taken out of it everywhere. I cried for days. I lost all my hair through chemo and finally I got it all back and now this!

Oh well I can only look at it as a new beginning. Gimme my acai tabs now and it'll be a new me alright!!!

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just read your health stories robbie and chunkydunks. it made me cry like chunkybums. as a person, i am really emotional. especially i have encountered rejection from my x-boyfriend and his family. it was bloody hell for me that time. but look at me now, all grown up and sexier! haha! i should thank my determination for getting me in this stage.and also to acai slim. oh and to my self for having the discipline to exercise heaps and eat balanced diet. from your posts, i can see that you both have determination to move on with life. i admire you both for that! remember, we are here to listen and give you advices. they may not be the best advices but they will come from our hearts. :)

Goal: 36-24-36 with AcaiSlim


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that's a good fighting spirit chunkydunks.. be always positive.. looking forward for your great progress goodluck!

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Well isn't that a kick in the pants? Just received an email from FEDEX saying that my products SHOULD be leaving today (yesterday being the case of the USA). Depends on IF they get picked up and WHEN they actually priority ship it. It'll be nearly 2 months before I get these products. One should just look on eBay and get something?! This is just ridiculous........another couple of days (perhaps even weeks) before I can start. God, I just want to kick/punch something!

I'd pull my hair out only I don't have much left!!!!!!

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I've now ordered from another site Pixi gave me, I'll see how we go with that until the other ones turn up.

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They are giving you a hard time aren't they chunkydunks. I thinks it's time for you to have a nice cold glass of wine and relax.

I had to wait a month for mine and was getting really,really frustrated with the company but I have to say I am only taking acai slim tablets and they really seem to be working so just hang in there.




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I think I'm too stressed out over other things and this is just the icing on the cake! I have to learn to just settle.....and wait (ha good luck on that one)!!!

I'm just tired of getting the standard response from the company. I think they send this response to everyone just changing the name at the top. My patience is wearing thin and instead of dealing with it like I normally do I'm going off the rails!

I tried the wine but it only gave me a headache in the morning (cos I drank the whole bottle)!!! Maybe a few scotches this afternoon might help?!!!!!

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Maybe we should share the bottle chunkydunk then we could have two bottles !!

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